PRIVACY POLICY

Last updated: 24-10-2024

This Privacy Policy describes how Hide Gears (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hidegears.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

We may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. We collect the following categories of personal information:

Information We Collect Directly from You

  • Contact details: Name, email address, and physical address (when provided).
  • Order information: Billing and shipping address, payment confirmation, and details about your orders.
  • Account information: Username, password, and any security questions.
  • Shopping activity: Products you view, add to your cart, or place on your wishlist.
  • Customer support details: Information you provide in communications with us.

Information We Collect through Cookies
We also collect information about your interaction with the Services automatically, including device information, browser data, IP address, and other information about your site usage.

Cookies Used on Our Site
We use the following cookies on our Site:

  • _session_id: Allows Shopify to store information about your session.
  • _shopify_visit: Used to track the number of visits; persists for 30 minutes from the last visit.
  • _shopify_uniq: Counts the number of visits to the store; expires at midnight the next day.
  • cart: Stores information about the contents of your cart; persists for 2 weeks.
  • _secure_session_id: A session-based cookie.
  • storefront_digest: Used to determine if the current visitor has access if the store has a password.

We also use a Facebook Pixel that sends data back to Facebook to allow us to run targeted ads. You can review Facebook's privacy policy to understand how they manage data.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to process your payments, fulfill your orders, provide customer service, and facilitate returns and exchanges.
  • Marketing: We may use your information internally for marketing, but we do not use third-party marketing services.
  • Security and Fraud Prevention: We use your information to detect and prevent fraud or other harmful activities.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

  • Vendors and third-party service providers (e.g., payment processors, Shopify, shipping providers).
  • As required by law, to protect our rights or the rights of our users, or as part of a business transaction such as a merger.

We do not "sell" or "share" personal information as defined by applicable law.

Security and Retention of Your Information

To protect your personal information, we follow industry best practices and use encryption technologies (e.g., SSL and AES-256 encryption). We also comply with PCI-DSS requirements. Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.

We retain your personal information only as long as necessary to provide the Services or comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to access/know the personal information we hold about you.
  • Right to request deletion of your personal information.
  • Right to correct inaccurate information.
  • Right to opt-out of certain uses of your information, including cookies or tracking.

If you wish to exercise any of these rights, contact us at hidegears@gmail.com. We will respond to your request in accordance with applicable laws.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe we have collected such information, please contact us to request its deletion.

Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hidegears@gmail.com.